Accessibility statement for Pimlico House Clearance

This accessibility statement explains how Pimlico House Clearance and related Pimlico clearances aim to make web content and local service information accessible to everyone, including people using assistive technologies. We recognise that accessibility is an ongoing commitment and describe below the standards we follow and the support we provide for customers in the Pimlico area seeking house clearance and clearance services.

We seek to meet WCAG 2.1 AA compliance as our baseline. Our commitment includes continuous review, training and updates: accessibility goal. This means we design text, controls, navigation and imagery so they are perceivable, operable, understandable and robust across devices. If you use a screen reader, voice control, or other assistive tools, our aim is for you to access the same information and functionality as other users.

Key accessibility features we implement include:

• Semantic structure and proper heading order for easier scanning.
• Alternative text for meaningful images and clear labels for controls.
• ARIA where appropriate to improve screen-reader support.
• Readable contrast and scalable text for users with low vision.

We design for robust keyboard navigation so visitors can access all links, forms and interactive elements without a mouse. Focus indicators are visible, and there are logical tab orders on pages describing our Pimlico clearance services. Our on-site booking flows and information pages are tested for keyboard operability, ensuring customers who rely on keyboard-only navigation can request assessments and service details.

Our in-person teams also receive accessibility awareness training. When providing house clearance in Pimlico, our crews aim to communicate clearly, offer alternative ways to receive quotes and confirm arrangements, and respect mobility and sensory needs. We describe service processes in plain language and provide clear expectations about timings, what will be removed and how items are handled.

Documents such as invoices, summaries and service notices are assessed for accessibility. Where we supply PDFs or downloadable content related to Pimlico clearance projects, we attempt to provide accessible versions or text alternatives. If you need a document in a different format, we will make reasonable adjustments to provide information in large print, plain text, or another accessible format on request.

How to request accessibility support and report issues

We welcome reports of accessibility barriers and requests for assistance. To request support, please use the accessibility contact option available on this page or the designated accessibility request channel in our customer area. When contacting us, please include the page or service, the nature of the difficulty, and your preferred format for receiving information so we can respond effectively.

We monitor and test our content regularly using automated tools and manual checks, including keyboard-only testing and screen-reader verification. While we strive for full accessibility, some third-party content or legacy material may not yet meet WCAG 2.1 AA. When content falls short, we prioritise fixes and offer alternative means to obtain the information or service.

Please note that accessible service may require extra time to arrange. We review complaints and accessibility requests promptly and report progress in our internal accessibility audit. If you experience barriers while using information about Pimlico house clearance or require assistance, tell us your needs and we will work to resolve them. We aim to update and improve our accessibility practice continually.